Changing WHOIS Contacts on Your Domain

About the Domain WHOIS Contacts
As part of the domain registration process, ICANN requires domain registrants to provide verifiable contact details. These include Name, Organization, Address, Phone, and Email. 

Update a Single Domain

  1. Login to your Sav account.
  2. Navigate to the Domain's Settings page then click on the domain within My Domains or search for the domain in the Domain Search Bar.
  3. Enter the new contact within the WHOIS Contacts section.
  4. Click the Update button to save the changes.
  5. Check the email address entered for a verification email, then click the link in the email. If the contact is not verified within 14 days, any domain names using the contact will be disabled.

Update Bulk Domains

  1. Login to your Sav account
  2. Check all the domains you want to update on the My Domains page. 
  3. Click the Bulk Actions button, then choose Contacts. 
  4. Enter the new Contact to be applied to all selected domains.
  5. Click the Update Domains button to start the bulk update.
  6. Check the email address entered for a verification email, then click the link in the email. If the contact is not verified within 14 days, any domain names using the contact will be disabled.

Issues with Address Verification

A WHOIS contact must be at a verifiable physical address and must have a valid email address.

If you've encountered an error when entering your WHOIS Contact information the issue is likely related to the formatting of the address. Here are our recommendations to have a successful address verification:

Address
  • Remove apartment names or building names from your address.
  • Include the street name of your address.
  • Enter the address into Google Maps.
  • Use the address that Google Maps gives as the correctly formatted address.
  • Make sure that your country is filled in as the correct country.
  • If this does not work, use the nearest possible address that can be verified by Google.
  • When using a P.O Box, ensure the street address is also present.
  • Remove or replace any non-ASCII characters.

Phone
  • Enter your phone without the country code and with no office or building extensions. 
  • Sav will add the country code later and it does not need to be entered now.