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INFORMATIVE ARTICLES

Generating an Invoice

Login to your Sav account. Navigate to the Reports section. You will now be on the Reports options page. To generate an invoice for past transactions, click View Transaction History. You will be taken a

Adding a Default WHOIS Contact

About the Default WHOIS ContactA default WHOIS contact is a contact that will be automatically applied to any new domain that enters the account. This is required to receive domains via Change of Account.Adding

Requesting a Refund

DomainsRegistrations & BackordersDomains registered or backordered can typically be refunded within five days of registration, less one business day. Refunds may be requested for up to the greater of one domain

Using Sav's API

About Sav's APISav provides you with an API to help manage your domains and perform certain actions in your account. You can use these functions to help automate tasks such as getting recent sales, submitting a

Resolving Payment Issues

About Payment ProcessingWhen you complete a transaction at Sav, the payment has to both be approved by your bank as well as pass Sav's security measures. If the payment authorization fails at any of these steps

Updating Payment Information

Adding a new Payment Method Login to your Sav account. Navigate to the My Account page. If this is the first time you are adding Payment information, under the Payment Methods section, select either Card or

Resetting Your Password

Navigate to the Sign In page. Select Reset Password. Enter the email address associated with your Sav account. Click the link in the email to reset the password. Enter a new Password and click Reset Pass

Updating Two-factor Authentication

About Two-Factor AuthenticationEnabling Two-Factor Authentication requires you enter a code that we send you to login or make any changes to your domains. This is a second level of security to protect you incas

Resolving Unauthorized Bank Charges

About Unauthorized Bank ChargesAn unauthorized bank charge is any charge to your bank account that you do not recognize. This may be the result of someone stealing your information. If you see a charge from Sav

Changing the Email Address Associated With Your Sav Account

To change the email address associated with your Sav account, you must submit a support ticket.For your security, this request requires an extra level of identity verification to complete. In the support ticket

Verifying Your Address

About the Domain WHOIS ContactsAs part of the domain registration process, ICANN requires domain registrants to provide verifiable contact details. These include Name, Organization, Address, Phone, and Email. A

Completing a Tax Form for Payout Settings

You must complete the Payout Settings forms BEFORE requesting a payout or it will not process.Sav is required to collect tax forms from our payees before completing a payout request. We provide commonly used ta

Deleting Your Sav Account

To delete your Sav account, send a support ticket from the email address associated with your account. Please include the following in your support ticket: A copy of your government issued ID A copy of the c

Removing an Expired Card from Your Payment Methods

Login to your Sav account.  Navigate to My Account.  Find Payment Methods at the top of the page and click Edit. Click the red X on the payment method you would like to remove from your account. Click th

Locating a Domain in Your Account

Can't find your domain? Here are a few places to look:From My Domains1. Login to your Sav Account. 2. Navigate to My Domains.3. Search for the domain in the Bulk Search field if necessary. From Transfers Logi

Viewing Reports in Your Account

Exporting a List of All Domains in Your Account Login to your Sav account. Navigate to Reports. Click Download Domains in Account.Downloading an Invoice Login to your Sav account. Navigate to Reports. C

About Payment Authorization Holds

Card Authorizations or Pre-AuthorizationsThis is a temporary hold the bank places on your credit or debit card at the time of your purchase.Completing a card transaction involves 2 steps: Authorizing the purc

Unsuccessful Items in Your Cart

Sometimes when you try to complete a purchase at Sav, there may be items in your cart that are unable to be successfully processed.The reason for these unsuccessful items can vary but some common issues are:

Understanding Payment Options

About Payment ProcessingWhen you complete a transaction at Sav, the payment has to both be approved by your bank as well as pass Sav's security measures. If the payment authorization fails at any of these steps

Creating More Than one Sav Account Per Person

One person creating more than one user account is a violation of Sav's terms of service. This is a fraud prevention measure. If the Sav team finds out that a user has two accounts, we reserve the right to ban y

FEATURE REQUESTS

Become a Sav Reseller

Currently, Sav does not have a Reseller Program or WHMCS module to integrate the Sav Reseller API into WHMSC / cPanel. If this is something you are interested in, please click the Vote button and we'll make sur

Using Your Available Balance to Purchase Domains

Sav does not currently support using the available balance in your Sav account to purchase domains. You currently have to request a payout before you use your funds. If this is a feature you would like to see i

Translating Sav Content into Turkish

Currently, it is not possible to translate Sav.com from English to any other language, including Turkish.Sav is always looking to improve and user feedback is very important to us.If this is a feature you would