Resolving clientHold & serverHold on Your Domain

About clientHold
Sav places a clientHold status on your domain when the ICANN mandated WHOIS registrant contact verification is not completed within 15 days. This status disables your domain until the contact is verified. 
About serverHold
Your domain can be placed into a serverHold status by the domain's registry. This means that your domain has been suspended directly by the registry and is not activated in the DNS. This will cause your domain to not resolve.

Re-enabling Domains with a clientHold Status

  1. To verify your contact, find the email with a subject of "Action Required: Domain WHOIS Verification" that was sent when you registered your domain or updated its WHOIS contact.
  2. Follow the instructions in the email to verify the WHOIS contact which will reactivate your domain.
  3. If you are unable to find this email in your inbox, check your spam and junk mail. If you cannot find it there, log in to to submit a support ticket and we will send you a new link to verify the contact.

Re-enabling Domains with a serverHold Status

  1. The most common reason for a domain being in serverHold status is because the domain is hosting content that violates the Terms and Conditions of the Registry.
  2. You should remove any content which may be causing fraud, malicious activity, or trademark violations.
  3. Sav does not have the ability to lift these locks. You can optionally reach out to the registry to get a specific reason for the serverHold being placed.
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